To mark the International Day of Persons with Disabilities (3 December), the International Association of Public Transport (UITP), IRU (World's Road Transport organisation) and European Disability Forum jointly publish an 'Accessibility Guide' to improve customer service for persons with disabilities and persons with reduced mobility.
The publication aims to show that service quality and inclusiveness are of paramount importance for the public transport sector.
The guide is one of the initiatives being undertaken to raise awareness amongst staff about the barriers still existing to a fully inclusive public transport system and how to best overcome them. It is targeted at public transport staff regularly interacting with passengers and can be used in the context of disability awareness trainings.
As the average person is not fully aware of all of the issues that need to be considered by persons with disabilities the aim of this accessibility guide is to close the knowledge gap by giving simple tips and advice on how to offer an improved service to persons with disabilities. RI welcomes the cooperation with EDF and IRU and believes that initiatives like this can make a difference to the day to day life of those living with disabilities.